[BC] Anti-virus/registry fix recommendations...

[Glen Kippel]

On Tue, Jun 19, 2012 at 1:44 AM, David Kaye <sfdavidkaye at yahoo.com> wrote:
>--- On Mon, 6/18/12, Glen Kippel <glen.kippel at gmail.com> wrote:

>> Twice now I'm gotten phone calls from heavily-accented
>> people claiming to be from Microsoft, telling me that I have
>> harmful downloads on my computer.  How would they
>> know?  I told them to buzz off. 

>Yeah, that's bogus, as is the pop-up.  Microsoft is not going to phone you and they're not going to offer to fix things for a price.  The easiest giveaway that something is bogus is the improper English they use in their pop-ups.

>Download ComboFix from the http://www.bleepingcomputer.com website (accept no substitute site!) and run that first.  Your MS Security Essentials should come back on the next reboot.

>I'm not sure why MSSE was disabled; it's normally excellent at finding this stuff before it causes malice.

>---------------
 
OK, I just got another phone call from "Microsoft" saying they got an error message telling them that my computer is infected.  This time I was ready for them.  I looked up my IP address and asked them to make sure it was my computer by telling me what my IP address was.  They hung up.
 
I will try ComboFix when I have a chance.  Thanks for the info. 
 
When I boot up the computer, I get error code 0x80070002.  That apparently means MSE is not working.  I have tried to remove it through Control Panel but it won't go away.  And if I try to re-install it says I have to remove the earlier install.  Catch-22.  I have instructions to manually uninstall MSE but that will have to wait until later as I have a teleseminar to attend shortly.
 
In the meantime I an running a trial version of Immunet 3.0 to provide some anti-malware protection.  I also have CCleaner and Glarysoft Registry Repair.  I used to use SystemSuite 10 and 11, and liked those, but could never get 12 to run on my computer.  And when I loaded it on my wife's laptop it would work, but then she couldn't access the internet for some reason.  So I dumped that and loaded AVG Free on hers.
 
Does anybody know anything about Speedy PC Pro?
 
Thanks for all your help.