[BC] Poor customer support

[SteveOrdinetz]

On Fri, Feb 26, 2010 at 7:30 AM, Sid Schweiger <sid at wrko.com> wrote:

>My experience with HP support is exactly the opposite.  They have solved every problem I've thrown at them.  They're trained to listen and not stick like glue to a pre-programmed list.  They know the products and know what questions to ask.  BTW, these are the professional-level tech support people, not the consumer-grade folks.
 
You seem to be in the minority.  The ratings in the most recent PC World show HP to be at the bottom of the list, and the accompanying article implies they've been there a while.
 
The article did not diffrentiate between pro and consumer-level support, which I agree can often be night and day.