[BC] Poor customer support

[mrfixit at min.midco.net]

> My experience with HP support is exactly the opposite.  They have   
> solved every problem I've thrown at them.  They're trained to listen  
>  and not stick like glue to a pre-programmed list.  They know the   
> products and know what questions to ask.  BTW, these are the   
> professional-level tech support people, not the consumer-grade folks.
>
> Sid Schweiger

And I've had the same experience with Dell. Very good support when  
using corporate support, dismal when calling the home version. And to  
quote Jeff Glass, they now have N -1 customer (for life). More than  
that even, if my advice to those who've asked me over the years since  
has had any effect.

Dave Dunsmoor