[BC] Poor customer support

[Sid Schweiger]

Jeff Glass sayeth:  "My latest product disaster was with the HP printer. I hope HP enjoys my money because it's the last time they will sell me anything; somewhat because of the hassle getting it going, but mainly because of their pathetically incapable tech support. Savor the flavor, HP; you now have N -1 customers."

My experience with HP support is exactly the opposite.  They have solved every problem I've thrown at them.  They're trained to listen and not stick like glue to a pre-programmed list.  They know the products and know what questions to ask.  BTW, these are the professional-level tech support people, not the consumer-grade folks.

Oh yes, one other thing:  They're all in India.  However, I've never had a problem understanding their English, and it's obvious when you talk with them that someone took a great deal of care with their training not only in spoken, colloquial English and with getting them to really know HP products, but also in how to handle people and be courteous.

Sid Schweiger
IT Manager, Entercom New England
20 Guest St / 3d Floor
Brighton MA  02135-2040