[BC] so who do you count on 24 hr support?

[WFIFeng at aol.com]

In a message dated 10/28/2007 11:30:18 AM Eastern Daylight Time, 
kevint at greatplainsmedia.us writes:

> Since our group changed to Google Scott Studios, I will say that I have 
been 
> more than impressed with their tech support.  We've had a good handful of 
> glitches, and I've always been able to get directly to a tech, and usually 
I'
> ve been working with the same two people.  They will figure my problem out, 
> write a patch for the software, and have the new build sent to me 
relatively 
> quickly.  

Now *that* is GOOD Tech Support! I'm sure it's rough being the "Maytag 
Repairman" who has to get calls at 2am, but that is what we *pay for* when we get 
the paid Tech Support. (I know that the Company pays for BE. Not sure about 
Harris.)

As mentioned in my other post, my overall experiences with Harris and BE's 
Tech Support has been good. Thankfully, I have only needed them a handful of 
times, each. I usually remember what happened last time if it recurs, and can 
take care of it. I only call when I'm really stuck, or it's an emergency I can't 
fix on my own in 5 mins. 

Willie...


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