[BC] UPS Damaged Goods

[Douglas B. Pritchett]

One the few occasions that I have had to ship things like consoles and 
exciters, I have always taken pictures/video of the packing process & 
materials and the box/crate as it's turned over to the shipper. This has 
saved my butt twice. Once, the customer claimed the item was damaged due 
to bad packing, but it turned out this was their SOP with vendors. 
Crooks. No dice. Second time, the shipper claimed it was packed poorly 
and the container did not meet their "standards". When presented with a 
video clip of the packing process, the box with their logo on it, and 
even the smiling face of their employee sealing the box, their story 
changed. They have since been removed from my "preferred vendors list".

-- 
Douglas B. Pritchett
Fort Wayne, IN (really, don't laugh)
wbzq1300 at verizon.net


 Thomas G. Osenkowsky wrote:

>I brought an Autogram console to The UPS Store
>in Danbury, CT to be packaged for international
>shipment. The package was going to be picked up
>by a shipping company contracted by the buyer of
>the console who wired me full payment.
>
>I was informed that the console was severly damaged,
>VU meters all dislodged, all modules dislodged with
>alignment posts broken, wafer switches smashed, etc.
>There was no packing material inside the console and
>very little buffering around the two boxes that were
>pasted together. When I contacted The UPS Store
>manager, she said it was packed according to UPS
>Standards. All the plug-in modules bounced about and
>wreaked havoc inside the console.
>
>I feel very sorry for the buyer as he acted in good faith,
>as did I when I hired The UPS Store do do tha packing.
>The console was in very good plus condition when I
>brought it there.
>
>Most of the blame and fault lies with the shipping company.
>For the kind and severity of damage reported to me, this
>package had to be extremely mistreated, although I was
>told there were no outward signs of damage on the package.
>UPS was not the shipping company.
>
>Tom Osenkowsky, CPBE
>  
>