[BC] Professional Respect - from the other side of the street...

[Rich Wood]

------ At 03:03 PM 12/14/2006, Jeff Welton wrote: -------

>However, the station owner has called complaining that we aren't 
>doing enough to help them get the station back to fully operational 
>status so he can sell it.  Is there more I could/should be doing, in 
>the collective opinion of the list?  This is where you get to 
>provide input that can help us to improve our level of service.  One 
>other thing - this transmitter is on it's 2nd frequency, at it's 2nd 
>location, under it's 3rd owner - and it's just over 20 years old.

If you're still supporting a transmitter that old in an environment 
where it hasn't been properly maintained, I'd call the support level 
stupendous. As a vendor, you're not required to know the rules beyond 
what's related to the design of the transmitter. It would seem to me 
you're taking on some legal liability if you actively get involved. 
Clearly, the owner hasn't taken care of the property and is putting 
the onus on you to fix things that may have nothing to do with the 
transmitter. If he can't sell it, you get the blame.

I don't think there's much you can do. He doesn't have a properly 
equipped engineer. He wants it fixed for free when he should hire a 
consulting engineer to do what it takes to make it legal. In the case 
of a sale I would think the new owner is going to want to see a 
station that might be a fixer-upper but is, at least, legal.

Rich


Rich Wood
Rich Wood Multimedia
Phone: 413-454-3258