[BC] Smarti Repair

[Lists]

Thanks Neil.

----- Original Message ----- 
From: "Neil Glassman" <nglassman at bdcast.com>
To: "Broadcasters' Mailing List" <broadcast at radiolists.net>
Cc: "Brent Whelan" <bwhelan at bdcast.com>
Sent: Wednesday, August 23, 2006 12:12 PM
Subject: Re: [BC] Smarti Repair


>I checked with Brent Whelan, our Senior Manager Customer Service.
>
> He tells me the big constraint in repairing SMARTI units is that we can 
> only
> do a few things with them; the majority of parts are obsolete and not
> obtainable. If someone else has parts available that we don't have, that
> facility may be a better choice.
>
> Customers who would like us to evaluate a SMARTI unit to determine whether
> we can repair it can contact rfservice at bdcast.com or +1.217.224.9617 for a
> return authorization. At present, our policy is that we only charge the 
> cost
> of shipping should we not be able to repair the unit.
>
> Brent has also taken steps so that future inquiries about SMARTI get a 
> more
> accurate/complete response.
>
> Ciao,
> Neil
> -- 
> Neil Glassman, VP Strategic Marketing
> Broadcast Electronics Inc.
> BE Main Phone +1 (217) 224-9600
>
>> On 8/22/06 12:57 PM, "Lists" <lists at systemsstore.com> wrote:
>
>> Does anyone know who repairs Smarti's these days?
>>
>> Neither BE or SRS  provide this service.
>
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