[BC] Smarti Repair

[Barry Mishkind]

Thanks, Neil,

We appreciate the information and explanation of the situation. 
Finding parts for a lot of gear, much of it under 20 years old, is 
definitely a challenge. Some processors, remote control units, and 
more are often cited by stations with problems.

And, thanks, too, for the positive policy on evaluating the units' 
condition. That is something a lot of folks will appreciate.

barry


At 09:12 AM 8/23/2006, Neil Glassman wrote
>I checked with Brent Whelan, our Senior Manager Customer Service.
>
>He tells me the big constraint in repairing SMARTI units is that we can only
>do a few things with them; the majority of parts are obsolete and not
>obtainable. If someone else has parts available that we don't have, that
>facility may be a better choice.
>
>Customers who would like us to evaluate a SMARTI unit to determine whether
>we can repair it can contact rfservice at bdcast.com or +1.217.224.9617 for a
>return authorization. At present, our policy is that we only charge the cost
>of shipping should we not be able to repair the unit.
>
>Brent has also taken steps so that future inquiries about SMARTI get a more
>accurate/complete response.
>
>Ciao,
>Neil
>--
>Neil Glassman, VP Strategic Marketing
>Broadcast Electronics Inc.
>BE Main Phone +1 (217) 224-9600
>
> > On 8/22/06 12:57 PM, "Lists" <lists at systemsstore.com> wrote:
>
> > Does anyone know who repairs Smarti's these days?
> >
> > Neither BE or SRS  provide this service.
>