[BC] Re:List perspective

[George Nicholas]

Tom - Great post.

There is a very fine line that engineers must walk, which is the difference
of being "cooperative" and "taken advantage of."

gn
----- Original Message ----- 
From: "Tom Bosscher" <tom at bosscher.org>
To: "Broadcast Radio Mailing List" <broadcast at radiolists.net>
Sent: Monday, October 10, 2005 2:23 PM
Subject: Re: [BC] Re:List perspective


>
> Jeff,
>
> You hit the nail on the ol head. From my vantage point, I still see way
> too many engineers who do not understand their position. We (since there
> are two of us here) are a SERVICE department. Now, I may not be like
> Midas verses Tuffy, but sooner or later, someone might look someplace
> else for a solution.
>
> There is an engineer in this area that I was told about who put the
> hard drives systems monitor on the left side of the console "because
> it's easier to work on it there".
> Never mind that your customers, the announcers, are now ALL
> inconvenienced. That dude is not thinking.
>
> I've been here for ten years. At all my other stations, I take care of
> the announcers, news people (ya, the good ol days), and the office
> manager. Stay on her good side, and you have it made!
> And you are also correct that you do have to stand your ground at times.
>
> It's a different world.
>
> tom bosscher
>
>
>
>
>
> Xmitters at aol.com wrote:
>
> > Develop a customer service model for your department. Your air staff's
> > problems are then your most important priority. Take anyone seriously
that comes to
> > your office with a problem and make it a priority to show them that you
care.
> > Finally, take on the attitude of "doing everything that you can do" when
a
> > problem occurs. This means not dragging your feet on doing things just
to make a
> > point.
>
>
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