[BC] Re:List perspective

[Tom Bosscher]

Jeff,

	You hit the nail on the ol head. From my vantage point, I still see way 
too many engineers who do not understand their position. We (since there 
are two of us here) are a SERVICE department. Now, I may not be like 
Midas verses Tuffy, but sooner or later, someone might look someplace 
else for a solution.

	There is an engineer in this area that I was told about who put the 
hard drives systems monitor on the left side of the console "because 
it's easier to work on it there".
	Never mind that your customers, the announcers, are now ALL 
inconvenienced. That dude is not thinking.

	I've been here for ten years. At all my other stations, I take care of 
the announcers, news people (ya, the good ol days), and the office 
manager. Stay on her good side, and you have it made!
	And you are also correct that you do have to stand your ground at times.
	
	It's a different world.

	tom bosscher


	


Xmitters at aol.com wrote:

> Develop a customer service model for your department. Your air staff's 
> problems are then your most important priority. Take anyone seriously that comes to 
> your office with a problem and make it a priority to show them that you care. 
> Finally, take on the attitude of "doing everything that you can do" when a 
> problem occurs. This means not dragging your feet on doing things just to make a 
> point.