[BC] Switching Cell Phone Carriers

[Mike Vanhooser]

Every major carrier has a number for the executive offices.  Call the president's office (you won't reach him, but you will get routed to executive escalation, the top level complaint department), and they will get your problem handled.  When a problem as simple but frustrating as yours hits the executive offices, wheels start turning and high level people get involved.  Unless the problem is beyond the physical limits of the company (which is rare), you will get your problem solved.  I have used this with AT&T, Verizon, Sprint and T-Mobile.  Every one saw to it the problem was handled.

--- On Wed, 6/6/12, Paul B. Walker, Jr. <walkerbroadcasting at gmail.com> wrote:

>Each rep i spoke to not only gave me different times as to when the email should arrive, but also told me varying time frames on after my phone was shipped, how long it'd take to get to me.

>No one at the carrier has been able to tell me whats holding up the email, as all the reps, despite misinformation of delivery time for the email and phone.... all the reps have said my order is fine. My email address on file has been verified, no one quite knows what's going on.

>I even had one rep today tell me i should've gotten the email already, she'd submit a form and get the email resent to me in 1 to 2 hours.. that never happened either.

>The phone company already submitted a charge to my bank to debit the amount of the shipment and phone, it shows as a pending transaction on my debit card.

>Politely complaining, expressing my frustration and asking what's going on really gets me nowhere and no one has been able to manually override everything and get the process moving any faster.