[BC] Poor customer support

[Dave Dunsmoor]

> Tom is 100% right. I do customer support for Barix-and you'd be amazed at
the
> calls I get every day. Most 'engineers' don't have a single clue about how
> IP/networking works.

> -D

    Well, you do have to admit, that IP/networking IS substantially
different than "regular" electronics that you can actually see (usually).
And the instructions supplied with the nice little Barix boxes are in some
cases somewhat nebulous in their intended meaning.

    And I say that after having some formal network schooling and some
experience. So even given all that, you can still occasionally put me in the
"clue challenged" category, and I understand the frustration of someone who
has never had to deal with the seemingly millions of variables associated
with IP.

    Dave Dunsmoor