[BC] Poor customer support

[Dave Dunsmoor]

> ...Many problems can be solved using the boiler plate
> responses. Those more deeply rooted require a higher level of
> competence. Whoa is that call taker who calls the higher level person
> only to find it was a tripped breaker. It goes both ways.
>
> Tom Osenkowsky, CPBE

    Well, that's PERHAPS plausible, but it should be obvious by about 13
seconds into the call as to the probable experience level of the caller. If
there is anything I despise more than someone who doesn't know as much as I
about (whatever the subject may be), telling me to do something that I know
isn't going to help resolve the problem, I don't know what it might be.

Dave Dunsmoor