[BC] Poor customer support

[patrick roberts]

It's sad you had to hold their feet to the fire to get someone's
attention.  In today's corporate climate, it seems you have to raise
hell to get any real help with most of the bigger companies.  I can
think of several broadcast manufactures that I've had to do that with
just to get some help.

One normally decent company had an idiotic policy of not wanting to
make their manuals public on their site without a password that a
person had to call and get from them(changed every week).  They have
no 24 hour 7 day a week support phone number.  I explained how that's
not a good thing for a contract engineers as we end up being called as
a last resort to put out a fire and likely have no access to a manual,
etc.  In my case I was simply miles away from the studio where the
books where stored.  Talking to their normal support people didn't get
the policy changed, of course.  Ranting on a message board did.
Happily now, I their manuals are available 24/7 online for those that
need it at 3am or whatever (when they are closed and unable to provide
a password.)  Sometimes it takes raising hell to get a bad policy
changed.

I hate being a jerk, but sometimes a guy has to do what he has to do.