[BC] Poor customer service

[Sid Schweiger]

Chip opines: "I get nowhere getting something done, and then ask to  
cancel.  I get the specialist that is a retention specialist.  I  
explain why I am canceling, and I get what I want.  I have two free HD  
boxes from Comcast because I told them I was going to cancel.  I was  
just billed $30 for a service call, and I assure you I won't have to  
pay it because I will cancel, and they will credit me the $30 to get  
me back."

This is what customer service in all too many companies has come down to.  They let the customer get so angry and annoyed that they want to cancel the service, and THEN do what they should have done before to retain the business.

What's that cliché about closing the barn door after the horses have already left?

Sid Schweiger
IT Manager, Entercom New England
20 Guest St / 3d Floor
Brighton MA  02135-2040