[BC] I Need to Vent!

[Dave Dunsmoor]

>Their people do not have heavy accents, they do speak colloquial US English
(and even understand most of the >American clichés I sometimes toss into the
conversation), they know the product lines well enough to not need scripts
>and they actually listen to what I say.

Which is the experience I had when dealing with Dell corporate CS, and is
the main reason I went with Dell the one time I bought a "home" computer
from them. However, their home CS completely shot them out of the water
forevermore. They will never sell me another machine, nor will I ever
recommend them to a client for this reason.  I buy local now, like I should
have in the first place.

>If companies need to cut costs by outsourcing CS, there's nothing
inherently wrong with that as long as they give as >much attention to
properly training their CS people overseas as they would over here.  Sadly,
too few of them do.

Agreed. Again, short term view vs long term vision.

Dave Dunsmoor