[BC] I Need to Vent!

[Rich Wood]

------ At 06:55 PM 3/20/2009, Donna Halper wrote: -------

>Annoying the customer is never a good idea.  Forcing the customer to 
>receive sub-standard service from people who barely speak English is 
>never a good idea.  And yet, it happened.  I was just surprised that 
>even Radio & Records has decided that customer service is no longer 
>necessary.  I remember a time when you actually heard from your 
>account exec, when people were actually happy to have your business.

I had Barry O'Brien as my AE for years. I think he spoke English. You 
couldn't ask for better care and feeding.

Rich