[BC] so who do you count on 24 hr support?

[Tom]

In a similar vein...

I've been running (evaluating, then purchased for myself) a software 
automation system by some guys in New Zealand, of all places, called 
Station Playlist.  In response to various user requests, over the 
past couple of years, features have been added that bring SPL up to 
par with about 95% of ALL broadcast automation systems.  INCLUDING 
AudioVault.
Being an ongoing development, from time to time, various hiccups get 
discovered... Ross Levis and the gang are VERY responsive with email 
support - I'd imagine, if you WANTED, or NEEDED to call - (remember 
the time difference!), you'd get support even faster... there's also 
a users' forum on Yahoo that allows folks who are having problems 
discuss what's going on - and likely, someone else has already run 
into whatever, and has a workaround.  And the complete suite in the 
PRO version - full function, all the bells and whistles, is UNDER 
$500US - they price in Euros, so it looks even cheaper - which 
includes a FULL YEAR of updates... Support NEVER ends, but sometimes 
an issue has been addressed in a newer release.  VERY satisfied with 
both the product and the support.  About te only major function not 
included is off-line recording for later playback.... and I believe 
it's not alone in that lack...

</commercial> ;-)

Tom S.

Broadcast List wrote:
>That is pretty cryptic, but I'm wondering what you are asking.
>
>Google has fantastic 24 hour support.  We are very pleased.  We 
>don't generally need ANY support, but they are right there when we do.
>
>BE's Audio Vault has had pretty awful support, no DARNED AWFUL 
>support, even during business hours.  We have even had an on-site 
>visit that once it was over it was discovered that 44.1 kHz sampled 
>audio was playing back at 48 kHz.  Tech done, system FUBAR.  How 
>stupid was that?  We stopped buying their systems,