[BC] so who do you count on 24 hr support?

[Chad Owens]

I see that Audio Vault has changed from using some Answering Service to
actually ringing to a tech on call. There would situations where I was off
the air for over two hours before I received a call from support. About a
year or so ago, it would a two or more days before I received a call back.
Called tech support last week and got right through. Amazing how things
change.

I do deal with Prophet a lot and 24/7 is nice. With the RCS side, sometimes
it gets frustrating to have to talk to Brazil or Australia after hours.


On 10/26/07, Craig Bowman <craig1 at shianet.org> wrote:
>
> Me if you are one of my Scott Studios clients.
>
> Craig Bowman
>
>
> dean tiernan wrote:
> > this is where I entered the list about 15 years ago.
> >
> > There's Enco
> > Prophet
> >
> > Who else
> >
> > Dean of support
> >
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> _______________________________________________
>
> The BROADCAST [BC] list is sponsored by SystemsStore On-Line Sales
> Cable-Connectors-Blocks-Racks-Test Gear-Tools-Lots More + Now Barix too!
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>
>
>