[BC] Verizon Broadcast Sales Group

[Broadcast List USER]

I had Verizon DSL for several years.  Then, the "modem" kept loosing  
its brains.  I kept calling Verizon to get the "modem" replaced.  They  
refused, or wanted me to pay for it.  The thing was on a UPS, so it  
wasn't losing power to forget its information, it was just bad.

So, I broke down and went to Comcrap and got a cable modem.  I hooked  
it up and it ran fine.  In fact, I was getting 22 MBPS down (!!!!!)  
and 2 to 8 MPBS up.  I called Verizon to cancel the DSL.  Verizon  
doesn't get it.  You don't call to cancel UNTIL you have something  
else in place!  IDIOTS!

Well, it took 45 minutes to get to the "retention" department.  I told  
the woman I didn't care anymore.  She offered to send me a new  
"modem."  I refused.  Why didn't they do that before, when I was  
asking for one?  She offered four then six months free service.  I  
considered it, because my previous experience using cable (Adelphia at  
the time) was just dreadful.  But then I considered it took me 45  
minutes to get to the person I had to talk to to cancel the service,  
and declined.  It took over an hour to cancel the service.  The only  
way I got her to do it was to stop answering her.  She became  
frustrated that I was not responding.  She asked if I was still on the  
line.  I told her, yes.  She asked what I wanted her to do.  I told  
her I still want what I wanted when I first called over an hour ago.   
She finally let me go.

Now, I wonder, why wouldn't they put that effort into keeping a  
customer when they are complaining that the service is broken?  Why do  
they only take it seriously when you call to cancel?

"We're the phone company.  We don't care.  We don't have to."

--chip

On Jul 31, 2009, at 9:00 AM, broadcast-request at radiolists.net wrote:

> Message: 17
> From: Cowboy <curt at spam-o-matic.net>
>
> On Wednesday 29 July 2009 09:21 am, Dale Adkins wrote:
>
>> Recently,  I have had more problems cancelling service than  
>> ordering it.
>
> Just wait 'till you try to cancel the billing and frivolous law  
> suits against you !
>
> -- 
> Cowboy