[BC] Simian Software Question

[Broadcast List USER]

What IS on the air if Simian isn't?  How long did the previous  
engineer have it and not install it?  If he specked it, he should have  
made it work.  I suspect you are being "shined on" a bit.  The  
previous engineer may have had it forced on him too, or he was given  
some very highly restrictive options from which to choose.  If you  
speak with him, you may get a response like; "You have got to be  
kidding.  I never said that Simian is best!"

BSI will sell the station a year of "Platinum" support for $999.   
Sometimes, when you change out engineers you have got to pay for some  
training.  No one knows EVERYTHING!

I have "supported" both Simian and Wave Station.  The station really  
couldn't afford support as they made $800 pre-tax profit the year  
before I was involved.  Still BSI was helpful.  I don't recall fully,  
but I believe you can buy "event" support.  It has been a while, but I  
seem to recall we could or did pay $99.  I don't recall if it was per  
event or per hour.  I suspect it was per hour.  Even their free  
support is pretty darned good.  I don't understand why anyone provides  
free support.

I will write one thing about BSI.  Of ALL the automation vendors, they  
have the best (or possibly second best) tech support available.  They  
really know the products they sell.  Some may say it is expensive, but  
frankly, without a working automation system you are either manned, or  
off the air.

--chip

On Jul 8, 2009, at 5:15 PM, broadcast-request at radiolists.net wrote:

> Message: 15
> From: "KJ4HYD" <kj4hyd at gmail.com>
>
> ----- Original Message -----
> From: "Tom Spencer" <Radiofreetom at gmail.com>
>
>> Only if the wingtips let him... :-P
>
> And THAT is my problem! One of the members of our Board personally  
> donated
> both the Machine and the Software. Not only that, but he personally  
> paid to
> make us a Microsoft Certified Business Partner (Or whatever the  
> title is).
> Now he is coming back over a Year later asking WHY Simian is not on  
> the air
> when the previous Engineer told him it is the "Cat's Meow" of Radio  
> Software
> and we HAD to have THIS BOX running THIS SOFTWARE. So I am STUCK! I  
> GOTTA
> make Simian work to keep "Daddy Warbucks" happy, like it or not.
>
> If it was up to me, I have already demonstrated Broadcast Power  
> works well
> for us, but the Bean Counters will not let me use it. :-(
>
> 73,
> Kevin in Upstate SC
> KJ4HYD