[BC] Can't solve it if you don't know about it

[Gordon Carter]

We have been using a 3 part form for years.  The speedy-print places can
do these fairly cheaply if you provide the original.

Person who finds the problem fills out the upper portion of the form.
This contains date, person originating report, piece of equipment,
problem, etc.  He then removes the red copy (3rd layer) and puts it on
the equipment.  White and yellow (1st and 2nd layer) go to engineering.

When repair is made, engineer fills out lower portion.  This has name,
date, confirmation of problem (some problems are not repeatable due to
pilot error), cause of problem, action taken to remedy problem.  When it
is fixed, engineer removes red copy from equipment, returns yellow copy
to person originating the report (to confirm what was done so he knows
he wasn't ignored), and files white copy for future reference.

It takes a while to train people to use this, but it does work well.
The filed copies are a great help for future troubleshooting.

Gordon S. Carter, CPBE, CBNT
Chief Engineer
WFMT and The Radio Network
5400 North St. Louis Ave.
Chicago, IL 60625
773 279-2071
-----Original Message-----
From: broadcast-bounces at radiolists.net
[mailto:broadcast-bounces at radiolists.net] On Behalf Of Barry Mishkind
Sent: Sunday, July 30, 2006 2:44 PM
To: broadcast at radiolists.net
Subject: [BC] Can't solve it if you don't know about it

It is clear that an engineer can't fix something he doesn't know about.

So, what are the most effective means you have found for getting the 
message from the staff to the engineer?

Memos?
Email?
Discrepancy reports?
Fire Alarms?
Smacks to the head?

And the allied issue ... how do you communicate back that the problem 
has been solved?

Note on the CR window?
Memo?
announcement on the PA system?
Smacks to the head?




_______________________________________________________________________
Barry Mishkind     -       Tucson, AZ    -   520-296-3797








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