[BC] Ignoring Station Procedures. "I Know Better"

[Rockwell Smith]

I think the original intent of the original post got lost somewhere.  I 
thought what was being pointed out was people making ridiculous requests 
without understanding the real procedure.  To cut 7 spots when only 5 will 
run was considered a waste of time and resources.  Lazy, maybe.  Efficient, 
yes.  I constantly have to second-guess and correct stupid errors by sales 
people.  It's part of my job.  I am in charge of scheduling all the 
board-ops, techs, and equipment for all remotes on 6 stations.  True, only 
four generally do remotes, but still, we have had as many as 11 remotes in 
one day since some stations will book multiple remotes in a day.  Sending us 
to the wrong address, asking for non-existent equipment or not confirming 
with the client we are actually supposed to be there are very common, and 
best if sorted out in advance.  Many times an agency books a remote for a 
client with multiple stores, and never tells the store we are coming. 
So...I do change orders when needed.  And I do inform sales when they make 
an error.   And I still have my job because if I didn't save their butts 
when they mess up we would lose business.  I have told all my remote techs 
it is our job to make the sales guy look good no matter how dumb the request 
was.  And, I always make sure the client is happy.  Have I ever screwed up? 
Yes, but we scrambled and got it going anyway.  On the other hand, I'm not 
going to have my guys put inflatables up where they are traffic hazards or 
will get into power lines.  I'm not going to do a remote where we are giving 
away concert tickets in a parking lot that is under construction and not 
safe to walk across.  Each situation has its own points for discussion. 
This thread really got unraveled somewhere.

Rockwell Smith
Radio Engineering Manager
Journal Broadcast Group - Idaho
KJOT,  KQXR,  KRVB,  KTHI,  KGEM-AM,  KCID-AM
(208) 344-3511 - Main      (208) 947-5624 - Direct Line
(208) 947-6765 -Fax         (208) 869-6413 - Cell
Email:      rockwellsmith at journalbroadcastgroup.com
Personal website: http://www.engineer-exchange.com


----- Original Message ----- 
From: "Rich Wood" <richwood at pobox.com>

> ------ At 06:23 PM 8/20/2006, Jeff Allen wrote: -------
>
>>I don't see why the production person had the schedule anyway.  I've never
>>worked for a station that you get the Production order and the schedule.