[BC] WSJ: Satellite Radio Runs Into Static

[Kent Winrich]

I wish I had you free time.

On 8/15/06, Rich Wood <richwood at pobox.com> wrote:
>
> ------ At 10:31 AM 8/15/2006, Rob Atkinson wrote: -------
>
> >Low Fidelity:  Until Recently Full of Promise, Satellite Radio Runs
> >Into Static
>
> Based on today's Wall Street Journal article (8/15). I decided to
> visit one of my area's largest multiple brand car dealers to see what
> they'd do if a customer brought a properly operating "defective"
> radio (IBUZ or satellite) back. The answer was absolutely nothing.
> Dealers now are often selling new cars below their cost, especially
> during "employee pricing" days. The purpose is to bring in used cars
> in trade on which they really make their money. The days of "we'll
> give you a CD changer" to compensate are gone. Manufacturers do not
> compensate the dealer for a returned radio simply because they're
> unhappy it doesn't work as they'd expected.
>
> At this point, it leaves the dealer with an unhappy customer. This
> dealer carries about 7 major brands. None of them offer IBUZ
> receivers as options. No one in sales or service knew what it was
> even when I used the HD Dominion's preferred name that sends everyone
> to the TV department.
>
> In the case of the unactivated satellite receivers, the dealer
> doesn't get spiffed until the receiver is activated. They activate it
> in their shop and include a note with all the paperwork that notifies
> the customer the radio will work for one year. After that, they have
> to pay for the service themselves. No one there knew how many people
> renewed their subscriptions.
>
> Rich
>
>
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