[BC] Poor customer support

[Jeff Glass]

In a message dated 2/26/2010 4:21:07 PM Central Standard Time, broadcast-request at radiolists.net writes:

>So how would you rate the service I got from them? Ultimately it was
>great-but
>I would also consider the tooth pulling I did is a hassle-and also I'm sure
>the general public doesn't know any computer network radio hosts!

>By the way, I still own the domain-and will entertain offers for purchase
>(lol).

Dana,

That is a great story. Just goes to show that sometimes, you have to get the vendor's attention. Classic application of (Charles) Coleson's law which states "When you have them by the *****, their hearts and minds will follow." 

I would still rate HP's service to you as "zero" because in my opinion, it was too little, too late. But if you would buy another HP product, then the VP batted a home run for HP by giving you a new 'puter. If that happened to me, that warranty replacement computer would have been the last thing they ever sell to me.

BTW, feel free to post my OfficeJet 7000 horror story. I have a revision to the epilog to that story. HP tech never did call me back.Thanks to a suggestion by Jason here on the list, I got the POS up and running. I called tech support back to find out what they found out. I told the gal on the phone (nicely) that I was computer savvy and comfortable with computer troubleshooting. She told me to go to HP.com, type in my printer model number, search the topic "slow Printing" and fix the problem myself.

Ain't that GREAT?  ROTFLMAO now that the problem is behind me. I am so proud to be part of a nation with a service based economy that's farmed out overseas. Gives me a warm and fuzzy feeling all over.

As I mentioned before, HP as lost a customer. I'm never coming back.

Jeff Glass