[BC] Digital STL

[Dean Tiernan]

Message: 4
From: Broadcast List USER <Broadcast at fetrow.org>
Content-Type: text/plain; charset=iso-8859-1; format=flowed; delsp=yes

Dana:

I'm happy your DSL is reliable.  Mine was too, until it wasn't.  A
good friend of mine who is in the "Internet" business scolded me for
using it when FIOS is available to me.  

******************

Chip

He was right about FIOS....and its remotely rebootable, have no idea what the data rates are up to since I no longer work there, 
but they were crazy high rates...most problems were due to cabling in house and unreasonable expectations of wireless. A warning
for people considering FIOS, the access point for MANY residential installations was not conducive to CAT 5 installations and many folks
were told that wireless would be just fine. The installation at the demarc put the FIOS network box in the basement. I spent many hours
walking folks through wireless installations to get them working a laptop two floors away from the router. Of course FIOS achilles heel 
is local AC power requirement and the shortlife of the battery backup system.

*******************************

In my case, I had my DSL "modem" on a UPS, yet it kept failing.
Verizon refused to replace it unless I BOUGHT a new "modem."  I didn't
want to REWARD Verizon for bad service, so I went back to Comcrap.
When I called to cancel my DSL, Verizon offered me a FREE replacement
"modem."  Imagine that!  I explained that they had already lost me as
I had new service.  WHO WOULD CANCEL SERVICE UNTIL THEY HAD THE
REPLACEMENT IN PLACE?  What idiots.  Why do they try to save customers
at the point where they are canceling?  It is TOO LATE! 

--chip

***************************
Why? Because it frequently works. I turned many customers around who had already ordered cancellation with a free house call 
or equip replacement. FIOS support, however, is all done in the US and is a separate organization DSL is handled by the copper folks.
While on the Verizon rant, one thing you should know is that there has been no real assimilation. What you had before you got now. We
used to bribe each other to make internal calls to the Boston (and other Eastern) area(s), knowing we were about to embark on a half hour quest to reach
the dispatchers in some areas.

--
Dean