[BC] WideOrbit Automation

[patrick roberts]

The biggest problem I have with WideOrbit is customer no-support when
they feel like not bothering.  First off, they ran most of the good
people off in their support department.  Secondly, they aren't real
good about quick return phone calls.  They increased their tech
support annual fees recently.  On New Years day they were CLOSED.  I
had a simple question during the daytime on a Scotts machine and they
were CLOSED.  Lucky me.. I wasn't off the air.  Friends at a large
group here "upgraded" their Scotts system with all new equipment and
the new software version.  They hate it.  LOTS of problems and no
solutions from Scotts.

Do yourself a favor and don't walk, RUN from them.  If you have a
choice in the matter, try Prophet.  Someone there 24/7 to actually
help with their system.  I have a group using Player101.  Although
Player101 isn't nearly as good as Nexgen, their support people have
been excellent in helping me though some issues.   I've been able to
get help when I needed it and with a smile.

BE's AudioVault AV2 is a bit clunky but it's 100 percent solid.  If
you're a station that's automated most of the time or NPR like we are
here, they are an excellent choice.  Support goes from good to
excellent, depending on who you get in touch with at BE for AV stuff.

Good luck!

PR