[Revised] Re: [BC] I Need to Vent!

[Blaine Thompson]

On Fri, 20 Mar 2009, Donna Halper wrote:
> I was just surprised that even Radio & Records has decided that customer 
> service is no longer necessary.  I remember a time when you actually heard 
> from your account exec, when people were actually happy to have your 
> business.

I thought R&R was owned by VNU group (A Dutch conglomerate)?  Perhaps that 
is a clue.  A clue that money and profit matter, but expenses are still 
expenses, and they must be trimmed.

Me thinks R&R gotta Customer Service Haircut.

- Blaine

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Blaine Thompson                                    Indiana RadioWatch
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