[BC] Good Customer Service

[Ron Youvan]

> Some years ago I read an article by a business owner in Chicago that sent a
> piece of equipment (it may have been medical electronics) to a customer in
> Atlanta.  When it arrived it was missing a part.  So the company owner got
> the part, hopped a plane and hand-delivered it to the customer.  Some people
> thought he was crazy.  But the customer not only did thousands of dollars
> worth of business over the years, but he was so impressed that he told other
> people and they bought stuff, too.  The investment in a plane ticket paid
> for itself hundreds of times over.  THAT'S how to do it.

   I'll trade Customer Service for parts that I can get at the local radio parts
jobber or "Grainger's," but I am afraid that ship has sailed for most broadcast
products.
-- 
   Ron  KA4INM - Youvan's corollary:
                 Every action results in unwanted side effects.