[BC] Good Customer Service

[Dana Puopolo]

I had a client that had the blower on a BE FM 30 fail. He had no standby TX,
so he needed the blower.

The only blower BE had was in a transmitter on the test stand, so at 2:30 AM
on a Monday morning they had a tech go to the factory, remove the blower from
that TX and being it to the Qunicy Airport, where a corporate jet hired by the
owner was waiting to take it to RI.
The paperwork was dealt with later. By the way, the jet cost $3700.00.

We got the station back on at 6:05 AM.

-D

From: Glen Kippel <glen.kippel at gmail.com>

Some years ago I read an article by a business owner in Chicago that sent a
piece of equipment (it may have been medical electronics) to a customer in
Atlanta.  When it arrived it was missing a part.  So the company owner got
the part, hopped a plane and hand-delivered it to the customer.  Some people
thought he was crazy....