[BC] Comrex ACCESS question

[Stevan A. White]

To my knowledge I installed the first pair of Comrex ACCESS codecs to be 
used as a full-time STL in a situation where none of the typical STL 
solutions would work.  I upset my friends at Comrex when I told them 
that's what I was going to do.  Tom from Comrex will tell you, it caused 
them more than a little concern.  There were issues at first, I spent 
many hours tweaking settings and sending information to Tom and 
discussing what, why and how about all things ACCESS.  It wasn't too 
long before we got everything ironed out.  Turns out our biggest hiccups 
were caused by flaky equipment at my ISP's NOC.

One Sunday we lost connection.  I called my ISP and asked what was going 
on and learned that their router had gone south.  It wasn't too long 
before they got their back-up router going and I was able to restore the 
connection.  A few hours later, it lost connection again.  The other 
router followed the first one south of the border.  I made quick work 
out of plugging a phone cord in and using the POTS dial-up to get us 
back on the air.  We stayed on dial-up for three days and didn't miss a 
lick.

I'm not sure but I think that was the first "real world" test of the 
dial-up feature of the ACCESS as a back-up STL.  I know I made Tom and 
everyone else at Comrex more than a little nervous when I began using an 
ACCESS system as an STL but I did it based on my past experience with 
Comrex.  The gear works, if it doesn't they take care of it right away; 
and, their commitment to customer service is a class act.  (I don't say 
that about too many companies but Comrex is one of the few I respect in 
that way.  I guess I ought to be on their payroll but I'm not.  I can't 
even say that all the nice things I say about them buy me any special 
favors.  They just treat me great because I'm their customer.  Without 
me, or any of you who are reading this, there would be no Comrex.  So 
next time you need a solution to a telephone interface or audio delivery 
problem, check with Comrex.  You'll see what I mean.

Best Regards,
Stevan A. White, W5SAW
SW Commercial Electronics
928 South Crockett Street
Amarillo, Texas 79102
Phone 806-681-7228
w5saw at pathwayz.com

"The hardest arithmetic to master is that which enables us to count our 
blessings."
(Eric Hoffer, American Author)



Gary Glaenzer wrote:
> yes, and I thank your company for sending a loaner to help me determine
> which of my units is causing the problem
>
> no fuss, no muss, no hassle
>
> just 'how fast do you need it ?'
>
> THANK YOU !
>
> Gary
>
>
> ----- Original Message ----- 
> From: "Tom Hartnett" <tom at comrex.com>
> To: <glaenzer at verizon.net>; <broadcast at radiolists.net>
> Cc: <kris at comrex.com>
> Sent: Wednesday, April 09, 2008 7:40 PM
> Subject: Fwd: [BC] Comrex ACCESS question
>
>
>   
>> Dear Gary,
>>
>> Have you called our support team on this? 800-237-1776
>>
>> Tom Hartnett
>> Technical Director
>> Comrex
>>
>>
>>
>> ======== Original Message =================
>>     
>>> Date: Wed, 09 Apr 2008 10:03:47 -0500
>>> From: "Gary Glaenzer" <glaenzer at verizon.net>
>>> To: "BC List" <broadcast at radiolists.net>
>>> Subject: [BC] Comrex ACCESS question
>>> Reply-To: Broadcasters' Mailing List <broadcast at radiolists.net>
>>> Sender: broadcast-bounces at radiolists.net
>>>
>>> HELP !
>>>
>>> We recently went from 'internet' to 'dial-up' mode on our ACCESS's used
>>>       
> for
>   
>>> STL at WLIQ
>>>
>>>       
>>
>>
>>
>>
>>
>>
>>
>>
>>
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>>     
>
> _______________________________________________
>
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