[BC] Tech Support quality

[WFIFeng at aol.com]

In a message dated 10/28/2007 1:11:54 AM Eastern Standard Time,
Broadcast at fetrow.org writes:

 > The jury is still out, but they seem to be trying much harder.
 >  With John behind it, I believe they will do better.  The transmitter
 >  side IS much better than the Audio Vault side.

We've been running AudioVault since 1997. I can count the number of hardware
failures on one hand: ONE.

The only real problem we had was when the old system's server machine MoBo
croaked. It was a PC-on-a-card type, for the ISA backplane. (The AV100-based
system.) One Saturday morning, it was DOA, and wouldn't come up. 
(Note: By this
time, the AV100-based system was already obsolete. This may have been
2000/2001.)

Apparently, BE was having a problem with the 3'rd party vendor that was
supplying those cards. First problem: It was Saturday. Place closed, nothing
available until Monday. Swell. Monday, they get the thing in the 
mail. Tuesday we
get it. It runs, but barely. Locked-up on its own every now and then. We tried
everything for a couple days, but it still kept doing it. That was
unacceptable. Called BE. New card on its way.

The next card we got was utterly pathetic! It *literally* looked like
something that had fallen down behind the shelf, and someone used a 
hook to pull it
back out front! It was DUSTY. A blade was broken off of the CPU fan. There was
no memory module, (required one we didn't have, but the broken fan was Clue #1
that someong wasn't right!) The metal part that faces the back of the
computer which had the serial, monitor, keyboard, and mouse 
connections was bent! The
kbd connector was unusable. At that point, I was out of the loop... the VP
got on the phone with them, and we got a proper card after that, which was
running fine until 2004, when we switched to the DELL-based Vault2 
system. (That
old server machine would still be running, but it's HD died about a 
year later.
Know where I could get a drive that's less-than 8Gigs, NOS?) ;)

That was our only negative experience with BE since owning the AV. 10 years,
ONE major hassle, related to a 3'rd party vendor. That's not too bad a ratio.

Any other time (actually only a handful) I've needed BE's Tech Support, they
were fine. Their best Tech (IMHO) is Eric Behymer. Knows these machines inside
and out. Any time I have talked to him, he had me up and running, literally,
within minutes.

Willie...