[BC] Non Sheep

[RichardBJohnson at comcast.net]

I couldn't make this up! Here is the response from Dell's so-called
"Customer Care."


Dear Mr. Johnson,

Thank you for contacting Dell Online Customer Care.  

I understand from your previous e-mail that you want to make sure that your new order comes with Windows XP. I apologize for the inconvenience caused to you and I will certainly assist you with this issue. 

I have reviewed your order and see that the computer you ordered is still with Windows Vista. I have two options to give you to give . First, since your order is still in production, you can call our Modification Department for the necessary changes you want to make on your order. You can contact them at: 

Phone: 1-800-247-2076 

Second, you can cancel your order now and place an order again for a system with Windows XP in it through our Online Sales Department at:

Phone: 1-800-915-3355

Or visit our website: http://www.dell.com

We truly regret any inconvenience or frustration this matter may have caused. We value you as our customer and your satisfaction is very important to us. 

Please do not hesitate to contact me for any clarifications or for any additional support on any customer care related issue. Your confidence in Dell is our number one priority.

Thank you for giving me the opportunity to assist you. Your case number for this interaction is 177938694. Please keep this number for your records; it will help us keep track of this issue so we can better assist you, if you have any further questions or concerns about this issue.

If you require further assistance, please feel free to visit our Online Customer Care Center at:
http://support.dell.com

Again, thank you for choosing Dell Online Customer Care and have a wonderful day!
Respectfully,

Karen Biglaen




So, basically "Customer Care" won't even fix something they screwed up!



--
Cheers,
Richard B. Johnson
Read about my book
http://www.LymanSchool.org


 -------------- Original message ----------------------
From: WFIFeng at aol.com
> In a message dated 10/23/2007 12:57:14 PM Eastern Daylight Time, 
> RichardBJohnson at comcast.net writes:
> 
> > I have a "service" call in to tell them I can't use
> >  Vista and need XP or ME. I'll see what they say
> >  if I ever get to communicate with a human.
> 
> You definitely don't want Mistake Edition, either! Vista is just ME-SE!
> 
> Willie...
> 
> 
> 
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