[BC] DN-C680 problems

[Mike McCarthy]

Is that corporate Marantz or a vendor shop?

That business paradigm is more common than we know these days with 
outsourcing and such.

In my mind, I don't care who makes the repairs under warranty so long as 
they're done properly, timely and within the terms of the warranty.  That 
said, if an outside shop does the repairs and they're done poorly, they 
won't be doing them for long since the company will be paying for multiple 
repair trips and loosing money as a result.

MM

At 03:47 PM 10/13/2007 -0400, RLO2L at aol.com wrote
>
>In a message dated 10/13/2007 1:40:53 P.M. Central Daylight Time,
>Towers at mre.com writes:
>
>I've not  had a difficult time to send in items.  HOWEVER, that's only for
>warranty repair. Marantz in Itasca doesn't do out of warranty
>repairs.  They're not structured for that from a business  standpoint.  So
>all non-warranty repair work is down outside by  repair shops.
>
>
>
>Mike:
>
>I have had out of warranty repairs done by the Marantz shop out at the old
>Riverbank facility in Geneva.
>
>I'll give them a call.
>
>I am not fond of outside shops doing this stuff.
>
>If the manufacturer wont stand behind it then, well.. next!
>
>Russel L.  O'Toole, P.C.
>R&M Consulting
>
>
>31 Ponderosa  Drive
>Romeoville, Illinois 60446
>815-372-1990 voice
>630-699-2965  cell
>815-886-9232 fax
>KD5OAE  General
>www.churchsoundconsulting.com
>
>
>
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