[BC] Nautel 2 Armstrong

[Paul B. Walker, Jr.]

When I worked at a station who had an Armstrong that was malfunctioning,
their customer service after hours was left ALOT to be desired. We weren't
sure if the issue was with our transmitter or the building itself, but we
tried giving them a call to see if they might know.

However called us back was very cold, quick, impersonal and rude. When they
determined it wasn't THEIR problem he didn't seem very willing to wanna help
us out and try and determine what the issue was or where to go to fix it.
(Neither one of us were the "engineer" types back then, 3 1/2 years ago)

-- 
Paul B. Walker, Jr.
www.walkerbroadcasting.com
walkerbroadcasting at gmail.com

On 2/8/07, ChuxGarage at aol.com <ChuxGarage at aol.com> wrote:
>
>
> In a message dated 2/8/2007 12:47:38 P.M. Pacific Standard Time,
> broadcast-request at radiolists.net writes:
>
> ISTM  that Armstrong started out as a transmitter rebuilder/reseller and
> branched  out into selling new product.  What I would like to know is
> Armstrong  a re-badged something-else, or is it their own  manufacture?
>
>
>
>
> I don't know about all their products, but most appear to have
> originated  at
> RVR in Italy.  BEXT sells very similar products too, many of them
> are  also
> from RVR.  That is not necessarily bad.  RVR makes quality stuff,  and
> they
> will make it with special modifications or additional features for
> a  particular
> brand.  Especially in the world of small transmitters, the  Europeans have
> been doing this for years and they make very reliable  products.
>
> To my knowledge both Armstrong and Bext have good reputations for serving
> their customers needs, and that is a very important thing to
> consider.  I'd
> rather pay a little more for something that "absolutely suits my needs"
> rather
> than get a bargain on something that isn't well suited for my
> purpose.  A  good
> dealer/distributor can help a lot on those matters. Service past the
> sale  is
> also an important factor.  It doesn't take long to forget the
> "bargain"  when
> there is nobody to help you after the sale.
>
> Chuck  Conrad
> KZQX Radio
> _www.kzqx.com_ (http://www.kzqx.com/)