[BC] Harris Corp. Seeks Cuts in Transmitter Business

[Stan Tacker]

I can relate to that.  I called for with a question about an old rig I have
(BC-1F).  The guy at the factory was clueless.  

C'mon Grady, let's hear your stories.

Stan

-----Original Message-----
From: broadcast-bounces at radiolists.net
[mailto:broadcast-bounces at radiolists.net] On Behalf Of Miltron
Sent: Sunday, February 04, 2007 11:06 PM
To: Broadcasters' Mailing List
Subject: Re: [BC] Harris Corp. Seeks Cuts in Transmitter Business

Amen, Bro. Grady....
One of the first times that I got an intimation that Gates may not have been
the best thing going was a quip by Barnett F. Goldberg, P.E.[RIP], at a 1968
SCBA seminar:" When all else fails, look in the instruction manual and there
you'll find the guarantee from Gates."
A couple of decades later, I think it was Rick Stevens [RIP] that said that
the standard thing was for someone to call the factory about a problem only
to be told that they had never heard of it; then, a couple of hours later,
the area salesman would call saying that there was a kit available from
stock to fix it.    lol
Now, let's hear your stories, if they're fit to be told.....
M

-----Original Message-----
>From: gRAdy Moates <lists at loudandclean.com>
>Sent: Feb 4, 2007 5:54 PM
>To: Broadcasters' Mailing List <broadcast at radiolists.net>
>Subject: Re: [BC] Harris Corp. Seeks Cuts in Transmitter Business
>
>    Let's be fair. . . we ALL have stories about ALL of the 
>manufacturers -- each of just decides to "like" one or two 
>of the manufacturers more than the others, based upon 
>statistics or emotion, or the way one particular employee 
>of one particular manufacturer engages us.  
>
>    I have a recent "story" about my most-favored 
>manufacturer, and several about each of the others.  
>That's the down-side of contracting for so many stations 
>for many years.  EVERY ONE of them has their gotchas 
>and their PR and Customer Service failures.  
>
>    However, I have so many "Harris Stories" that, a couple 
>of years ago, when the then-COO of Harris Broadcast put 
>his arm around me at a Public Radio Engineering Conference 
>dinner hosted by Harris, and started to "talk me up", I offered 
>to send him an email with my "Harris Stories".  
>
>    I remembered four of them in the hotel room that night, 
>and sent them to him.  It was entitled "Fool Me Thrice", and 
>ended with the phrase, "How do you think I feel when you 
>smile at me and ask me for my business?"  The next day, I 
>got a response.  He understood how I feel, and did not 
>try to change that.  Harris has not attempted to get my 
>business since.  
>
>    I remembered the fifth story shortly after that.  
>
>    The fact that they made what may be the most reliable 
>AM transmitter I've ever installed (DX-10, WRCA, 
>Waltham/Boston, MA) does not change any of the other 
>factors in my overall experience.  
>
>Grady Moates 
> 
>Owner, LOUD & Clean Broadcast Science 
>  Voice        800 946-7007 
>  Facsimile  800 529-5648 
>  web          <www.loudandclean.com> 
>  email         grady.moates at loudandclean.com 



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