[BC] Harris Corp. Seeks Cuts in Transmitter Business

[gRAdy Moates]

    Let's be fair. . . we ALL have stories about ALL of the 
manufacturers -- each of just decides to "like" one or two 
of the manufacturers more than the others, based upon 
statistics or emotion, or the way one particular employee 
of one particular manufacturer engages us.  

    I have a recent "story" about my most-favored 
manufacturer, and several about each of the others.  
That's the down-side of contracting for so many stations 
for many years.  EVERY ONE of them has their gotchas 
and their PR and Customer Service failures.  

    However, I have so many "Harris Stories" that, a couple 
of years ago, when the then-COO of Harris Broadcast put 
his arm around me at a Public Radio Engineering Conference 
dinner hosted by Harris, and started to "talk me up", I offered 
to send him an email with my "Harris Stories".  

    I remembered four of them in the hotel room that night, 
and sent them to him.  It was entitled "Fool Me Thrice", and 
ended with the phrase, "How do you think I feel when you 
smile at me and ask me for my business?"  The next day, I 
got a response.  He understood how I feel, and did not 
try to change that.  Harris has not attempted to get my 
business since.  

    I remembered the fifth story shortly after that.  

    The fact that they made what may be the most reliable 
AM transmitter I've ever installed (DX-10, WRCA, 
Waltham/Boston, MA) does not change any of the other 
factors in my overall experience.  

Grady Moates 
 
Owner, LOUD & Clean Broadcast Science 
  Voice        800 946-7007 
  Facsimile  800 529-5648 
  web          <www.loudandclean.com> 
  email         grady.moates at loudandclean.com