[BC] Cancelling AOL

[engineermike]

If you have dates and times make sure you file a complaint with the BBB and also 
file a complaint with your State Attorney General.  Give as many details as 
possible.  They gather this info and if they get enough complaints can and will 
use it in a class action lawsuit.  If you have the ability, starting a web site 
against AOL and gathering complaints of others can also get their attention as 
well as give you more ammo against them.  Be prepared for threats from AOL if 
you do the web site route.
At least you got out.
Good luck
Mike


James Kuzman wrote:
> 
> I tried for nine months to cancel AOL:
> 
> 1) Tried the "90 days free" just to see if the service/software had 
> improved.  It had not.  IP stack and software inter-action nightmares a 
> plenty
> 
> 2) Within 30 days, called to canel.  Was told I could not cancel before 
> the 90 day trial was up.  Call back in 60 days.
> 
> 3) Called back in 60 days.  AOL offered to extend the service at a 
> reduced cost.  No thank you.  Please cancel - no problem - done deal?
> 
> 4) 2 months later, I'm still getting my credit card hit for service.  
> Called back.  Whoops, sorry, we'll cancel you this time if you're sure.  
> Yes, I'm sure.  Please cancel.  Done deal?
> 
> 5) 2 months later, still getting billed.  Called the credit card company 
> to dispute.  They said it happens all the time with AOL - cancel the 
> card - don't give AOL the new number.  Did that, had to give out the new 
> number to the services that I actually wanted to auto-debit from the 
> card (small pain in the a**).
> 
> 6) Next month, received a reminder from AOL.  They can't hit the credit 
> card. No kidding...
> 
> 7) Following month, a bill shows up for 2 months of service since they 
> can't hit the credit card.  Called.  Explained and complained.  Sorry 
> about that - can you give us the new credit card?  We can't cancel 
> without a valid card.  I refused.
> 
> 8) Next month, a bill shows up for 3 months with the "we'll turn you 
> over to collection" threat.  Called.  Explained.  Complained.  HAD to 
> give them a new, valid number after escalation of the call through 
> managers, supervisors, etc.  Had to REALLY haggle to get them to waive 
> the 3 months charges they could not get from the cancelled card.
> 
> All in all, I lost about $150 to them, and used the service for all of 
> two weeks.  NEVER AGAIN.
> 
> Jim Kuzman
> 
> 
> 
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