[BC] AudioVault

[Paul B. Walker, Jr.]

I'm sure we're paying for support, as our company spent.. well ALOT.. back
in January to install this at many of their stations and uses it when they
upgrade at the others.

The answer I was given last time is that they have a few guys out sick and
are really busy.   One of my friends who owns 3 stations(1FM and 2AMs) in
Southeast Kentucky said he's never had to wait more then 30 minutes.

Paul




On 6/30/06, Dale H. Cook <radiotest at cox.net> wrote:
>
> At 01:26 AM 6/30/2006, Larry Fuss wrote:
>
> >You're lucky if they'll call you back within three hours.  I've waited as
> >long as two days.  Their tech support is the worst in the industry.
>
> ??? I don't think I've ever waited as long as three hours for a
> call-back. You are paying the annual support fee, right? If so,
> perhaps you should write to the president of BE.
>
> Dale H. Cook, Chief Engineer, Centennial Broadcasting,
> Roanoke/Lynchburg, VA - WZZI / WZZU / WLNI / WLEQ
> http://members.cox.net/dalehcook/starcity.shtml
>
>
> --
> Paul B. Walker, Jr.
> www.walkerbroadcasting.com
> walkerbroadcasting at gmail.com